Key Metrics & KPIs
Availability & Reliability
- Service availability (% uptime)
- Error rate
- SLO compliance
Operational Efficiency
- Mean Time to Detect (MTTD)
- Mean Time to Resolve (MTTR)
- Incident frequency and severity
Performance
- Response time / latency
- Throughput
- Apdex score
Stability & Quality
- Change failure rate
- Alert noise reduction (%)
- Recurring incident reduction
Business Impact
- Downtime reduction
- Customer experience improvement
- Cost optimization savings