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LATAM Job Openings

Job Role: Production Solution Manager
Location: Heredia, Costa Rica

Experience & Job Description

  • Minimum of 3-4 years of experience in HR, Payroll, Tax and Benefits in a service environment
  • Certified Project Management Professional (PMP)-PMI

Responsibilities

  • To act as customer and service liaison articulating the user’s needs for new and enhanced platform features and/or products and defect management.
  • To work closely with Engineering, Sales, Marketing, and Support – to ensure products are thoroughly deployed and adopted to promote client satisfaction and eliminate process efficiencies.
  • To support the design and planning of how a product is marketed and promoted to the public.
  • To manage product awareness activities for feature releases and new product introductions for product domains owned by Payroll Core Delivery.
  • To support clients in platform, product and process requirements, and provide support for M&A/migrations, per environment needs.
  • To lead UAT activities for upcoming platform and product releases, offer mentorship and navigate internal process initiatives.
  • To ensure escalation resolution on behalf of assigned customers.
Apply Now

Job Role: Product Support Analyst- Time and Labor Management
Location: Heredia, Costa, Rica

Job Description & Experience

  • 1-3 years of experience using Time & Labor Management (TLM), Payroll, and/or Human Resource applications/related experience.
  • Experience with implementations and/or support in a PEO environment preferred.
  • Payroll, Benefits, Consulting, or Human Resources experience required.
  • Customer Service, Account Management, Help Desk experience preferred.

Responsibilities

  • To act as a liaison across technical and operational teams, ensuring implementation issues are resolved and go-live timelines are met.
  • To analyze client requirements and configure Time and Labor Management (TLM) systems accordingly, leveraging strong business and product knowledge.
  • To lead end-to-end TLM initiatives—gathering requirements, setting up systems, providing training, offering support, and managing terminations.
  • To provide advanced client support through webinars, demonstrations, calls, and case management, ensuring high levels of client satisfaction.
  • To serve as the client advocate within TriNet, escalating and resolving product or service issues to enhance the implementation experience.
  • To maintain system documentation, support hardware configuration and troubleshooting, and contribute to other assigned projects as needed.
Apply Now

Job Role: Manager, Customer Support Services
Location: Heredia, Costa, Rica

Job Description & Experience

  • Required 5+ years Customer Service experience
  • Required 3+ years Work experience in related field; payroll, HR, benefits, etc 
  • Lead on-site customer service and support teams in Heredia, ensuring timely issue resolution, high customer satisfaction, and consistent team performance.
  • Enhance service delivery by developing support processes, providing technical guidance, and leveraging customer feedback to strengthen relationships and drive improvements.

Responsibilities:

  • To ensure exceptional customer satisfaction by overseeing support interactions and maintaining a high standard of service delivery.
  • To provide hands-on technical and customer support, resolving issues efficiently while guiding the team through complex service challenges.
  • To lead and manage the on-site support team in Heredia, fostering collaboration, accountability, and performance excellence.
  • To apply strong analytical and problem-solving skills in identifying service gaps and implementing effective solutions.
  • To communicate effectively with internal teams and clients, facilitating smooth issue resolution and building strong relationships.
Apply Now

Job Role: Java Full Stack Developer
Location: Costa Rica (Remote)

Job Description & Experience:

  • Java Full Stack Developer with expertise in Angular to help build and maintain web applications
  • Strong experience in Java, Spring Boot, and Angular.
  • Knowledge of HTML, CSS, JavaScript, and RESTful APIs.
  • Experience with databases (SQL/NoSQL).
  • Familiar with version control (Git) and Agile practices

Responsibilities:

  • To develop web applications using Java (Spring Boot) and Angular
  • To create responsive user interfaces and integrate RESTful APIs
  • To troubleshoot and resolve issues across both front-end and back-end
  • To collaborate with cross-functional teams including QA, designers, and product managers
  • To participate in code reviews and contribute to continuous improvement of development practices
Apply Now

Job Role: Java Backend Developer
Location: Costa Rica(Remote)

Job Description & Experience:

  • Strong hands-on experience in Java and Spring Boot for backend development
  • Proficient in Node.js and JavaScript for building scalable APIs and services
  • Experience in developing and integrating RESTful APIs
  • Familiar with microservices architecture, CI/CD pipelines, and version control (Git)
  • Ability to work collaboratively in an Agile environment and deliver high-quality code

Responsibilities:

  • To develop and maintain robust backend systems using Java and Spring Boot
  • To build and optimize scalable APIs and services using Node.js and JavaScript
  • To integrate RESTful APIs with various frontend and third-party systems
  • To collaborate with cross-functional teams in an Agile environment
  • To contribute to continuous integration and deployment efforts through CI/CD pipelines
Apply Now

LATAM JOB OPENINGS

Client Job Title: SAP MM
Location: Remote, LATAM

 Job Description:

  • Responsible for MM function in the organization and Work with clients to understand their business requirements and design and implement the solutions that meet those requirements.
  • Understand and list primary responsibilities and duties associated with the role. Break them down into clear actionable points.
  • Perform system testing to ensure that the module is working as expected.
  • Provide training to end users on how to use the module.
  • They should be able to work effectively as part of a team, collaborating with other consultants, project managers, and clients to deliver successful projects.
  • Identify gaps, issues and work around solutions, design, customize, configure and testing of MM.
  • Functional experience in SAP MM includes Procurement Material and Services, Inventory Management, LIV etc.
  • Significant integration experience within SAP MM/SD and FICO modules.
  • Strong hold on SAP SD, FICO modules is added advantage.
Apply Now

Client Job Title: SAP SD
Location: Remote, LATAM

Job Description:

  • Hands-on implementation experience in SAP SD with minimum 2 to 3 End-to-end implementations & overall 6–8 years of experience in the O2C space.
  • Knowledge and understanding of relevant technical concepts including the SAP extension concept, the SAP integration concept, etc.
  • Good knowledge of solution design & estimation related to SAP Financials.
  • Experience designing global process blueprints for global procurement system implementations.
  • Good working knowledge of ASAP & Agile methodologies,
  • Manage small teams of consultants on multiple projects simultaneously and mentor/coach the teams on implementation best practices.
  • Experience working in a distributed delivery model.
  • Excellent presentation and communication skills and a very good ability to interact with and command the respect of customers.
  • Strong problem solving and troubleshooting skills.
  • Proven team player adapting himself to different working styles, depending on the situation.
Apply Now

Client Job Title: SAP FICO
Location: Remote, Barbados

Job Description:

  • Provide hands-on support to end users in SAP S/4HANA Finance modules (FI/CO).
    • Assist in transaction processing, issue resolution, and best practice usage.
    • Support S/4HANA Finance month-end activities, including:
    o Monitoring and guidance on closing tasks (GL, AP, AR, Asset Accounting).
    o Identifying and resolving bottlenecks during period-end processing.
    o Assisting users with reporting and reconciliations.
    • Coordinate with the core SAP team for any escalations or configuration needs.
    • Document user challenges and provide quick-reference guides as needed.
    • Support key users during business-critical periods.
Apply Now

Client Job Title: SAP FICO
Location: Remote, LATAM

Job Description:

  • Provide functional support for SAP FICO modules, ensuring timely resolution of critical and complex issues.
  • Work closely with business stakeholders to analyse and understand business processes and provide system-based solutions.
  • Handle incidents, service requests, and change requests with clear documentation and root cause analysis.
  • Ensure smooth integration of FICO with MM, SD, and other modules.
  • Support and troubleshoot interfaces with third-party systems .
  • Participate in system upgrades, patch testing, and ensure configuration integrity in S/4HANA.

 

Requirement 

  • Minimum 6+ years of hands-on experience in SAP FICO.
  • Strong working knowledge in General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Asset Accounting (AA), Foreign currency valuation, Document splitting.
  • Basic controlling experience on Cost element accounting, cost centre accounting, Profit centre accounting.
  • Experience in configuration and support of FICO processes in S/4HANA environment (must-have) and Fiori tiles.
  • Proven expertise in FICO integration with MM, SD and Project system modules.

 

Apply Now

Customer Support Service Manager – Onsite (Costa Rica, Heredia)

Role and Responsibilities

  • To lead customer service teams to efficiently and expertly support customer inquiries via phone, email, chat and service cases.
  • To resolve client and client employees’ issues related to client policies about Human Resources, Payroll and Benefit practices, products and services
  • To be responsible and accountable for all personnel issues (discipline, coaching, mentoring, performance management, work schedules, policy enforcement, etc.)
  • To drive workforce management best practices. Ensure adherence to schedules, SLAs, OLAs, and KPIs.
  • To provide peer training, development and mentoring to ensure colleague readiness for expanded service delivery and successive roles.
  • To regularly interact with external clients to assess satisfaction, service levels and retention risks.
  • To collaborate with internal departments (Payroll, Tax, 401(k), Legal, Sales, Technology, Account Management, etc.) to resolve operational issues.
  • To ensure efficient customer support and solutions that comply with client standards, service quality standards, technical guidelines, and regulatory requirements.
  • To provide client leadership with analyses, recommendations, and other information to ensure best practices delivery standards and metrics achievement.
  • To provide on-going education and information to team on new client products, services, processes, and systems.

Desired Qualifications and Experience

  • Typically 5+ years customer service experience
  • Typically 3+ years’ work experience in related field; Payroll, HR, Benefits, etc.

Knowledge, Skills and Abilities

  • Ability to effectively meet customer needs for customer satisfaction.
  • Ability to quickly build rapport with customers.
  • Ability to take action and leadership decisions independently.
  • Excellent presentation skills.
  • Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.).
  • Strong analytical and problem-solving skills.
  • Ability to work in a dynamic, growth-oriented environment.
  • Excellent interpersonal and communication skills.
  • Solid knowledge and understanding of both state and federal employment laws
  • Proficient in Microsoft Office Suite
  • A commitment to high professional standards.

To apply, email resume with cover letter to : recruiter.cr@mouritech.com

Apply Now
Workforce Planning Manager – Onsite (Costa Rica, Heredia)

Role and Responsibilities

  • To analyze, monitor, and report all staffing projections (contact volume, forecasting headcount requirements, shrinkage, attrition, department KPI’s, and forecast models), manage IVR telephony systems and skill-based contact routing.
  • To manage and lead a team of Workforce Management Analysts and Specialists, responsible for personnel actions including coaching, training, performance management & employee relations
  • To oversee adherence and shrinkage governance, new-hire onboarding, staffing optimization, attrition, and retention
  • To proactively identify and oversee continuous improvement opportunities, gains in efficiency and reduced costs
  • To work with site leaders, ensuring staff adequacy, contingency planning readiness and consistent monitoring of workflows
  • To serve as SME and WFM – Liaison, for specific programs
  • To coordinate with operations teams & ensure consistent operational goals attainment
  • To stay updated on upcoming activities affecting contact volume—training, holidays, campaigns, and customer notifications.
  • To plan long-term resource needs and address projected staffing gaps to maintain service levels
  • To communicate service issues and trends and recommend or support programs for effective resolution

Desired Qualifications and Experience

  • Typically, 5+ years’ Workforce Management experience
  • Typically, 3+ years Management experience

 

Knowledge, Skills and Abilities

  • KSAs Proficiency Expertise in Forecasting and Statistical Analysis
  • Ability to analyze data, identify trends, correlate metrics, and provide suggestions for improving customer service quality and efficiency
  • Ability to learn new technologies quickly
  • Experience with Nice or another Workforce Management application
  • Ability to manage projects and facilitate team interactions
  • Ability to communicate ideas and information clearly, accurately, and thoughtfully, both in writing and verbally
  • Knowledge of PEO products, services, and markets
  • Ability to train, mentor, and coach with emphasis on growth and development
  • Ability to connect with employees at all organizational levels
  • Excellent communication, interpersonal, presentation, and facilitation skills
  • Ability to handle multiple priorities in an ever-changing fast-paced business environment
  • Proficient in Microsoft Office Suite

To apply, email resume with cover letter to: recruiter.cr@mouritech.com

Apply Now
Customer Support Service Specialist – Onsite (Costa Rica, Heredia)

Your Role and Responsibilities

  • To excel in customer service, and facilitate employees in Payroll and Human Resources related queries
  • To look at resolving generic customer issues by extending  phone, email, chat and service support
  • To ensure escalation and effective resolution of complex issues – via appropriate channel
  • To document customer interactions in the CRM portal
  • To monitor ‘open’ cases in CRM portal, aiming to resolve in shortest possible timeframe, while keeping customers regularly informed of status and anticipated resolution timing
  • To be responsible for consistently meeting identified KPI metrics, customer retention and customer satisfaction goals
  • To strive to deliver ‘first contact resolution’
  • To provide accurate information – and navigate processes to achieve a positive customer experience
  • To comply with organization policies and standards

 

Desired Qualifications and Experience

  • Typically, 2+ years Customer Service experience required 
  • Typically, 2+ years HR/Payroll experience preferred

 

Knowledge, Skills and Abilities

  • Proficient in MS Office Suite, PeopleSoft and SalesForce 
  • Fluency in English +1international languages
  • Knowledge of contact centre technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
  • Ability to follow established procedures in a timely & accurate manner
  • Demonstrated commitment to high professional & ethical standards and ability to work in a diverse workplace
  • Excellent verbal and written communication skills
  • Minimum typing proficiency of 35 words per minute
  • Ability to communicate with employees at all levels of the organization
  • Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
  • Ability to apply knowledge and skills to a wide range of tasks

To apply, email resume with cover letter to: recruiter.cr@mouritech.com

Apply Now

Java Full Stack Developer – Costa Rica (Remote)

Role and Responsibilities:

  • To design and implement scalable server-side applications using Java and Spring Boot, including RESTful APIs and microservices
  • To build responsive user interfaces using HTML, CSS, JavaScript, and frameworks like Angular, React, or Vue.js ensuring seamless user experiences across devices
  • To design and manage relational (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB) databases, assuring efficient data storage and retrieval
  • To develop and integrate RESTful APIs for facilitating communication between frontend and backend systems, and with third-party services
  • To stay updated with the latest technologies, frameworks, and industry trends for continuous improvement in development practices

Desired Qualifications and Experience

Education:

  • Bachelor’s degree in Computer Science, Information Technology/ related field (Master’s degree preferred)

Technical Skills:

  • Proficient in HTML5, CSS3, JavaScript, and modern frameworks/libraries such as React.js, Angular, or Vue.js
  • Strong experience with Java, Spring Framework (Spring Boot, Spring MVC, Spring Security), and RESTful APIs
  • Hands-on experience with relational databases like MySQL, PostgreSQL, or Oracle, and familiarity with NoSQL databases such as MongoDB
  • 3–7 years of professional experience in full stack development using Java technologies
  • Experience in developing scalable web applications with responsive UI
  • Exposure to Agile methodologies, including Scrum/Kanban

To apply, email resume with cover letter to : recruiter.cr@mouritech.com

Apply Now

Java Back End Developer – Costa Rica (Remote)

Role and Responsibilities

  • To implement new functionalities ensuring they meet specified requirements
  • To identify and resolve bugs in the application to maintain smooth operation
  • To maintain clear documentation for code changes and development progress to aid team collaboration
  • To work closely with frontend and backend teams to integrate user-facing elements with server-side logic

 

Desired Qualifications and Experience

Education:

  • Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (Master’s degree is a plus).

 

Technical Skills:

  • Strong proficiency in Java (preferably Java 8 or higher)
  • Solid experience with Spring Framework, including Spring Boot, Spring MVC, and Spring Security
  • Expertise in designing and developing RESTful and/or SOAP web services
  • Proficient in working with relational databases such as MySQL, PostgreSQL, or Oracle
  • Familiarity with NoSQL databases like MongoDB or Cassandra

 

Experience:

  • 3–7 years of hands-on experience in backend development using Java and related technologies
  • Demonstrated experience in building scalable, high-performance server-side applications
  • Exposure to cloud platforms (AWS, Azure, or GCP) and microservices architecture
  • Experience working in Agile/Scrum development environments

To apply, email resume with cover letter to: recruiter.cr@mouritech.com

Apply Now

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